Terms and Conditions of Service

C&V FASHION

Last updated: November 10, 2026

1. Overview

Welcome to C&V FASHION.

These Terms and Conditions govern your access to and use of our website, products and services.

By using our website or placing an order, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy and Return and Refund Policy.

C&V FASHION is an online retail business based in Germany and operates through the Shopify e-commerce platform.

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable German or European Union law.

2. Products and Availability

C&V FASHION offers clothing, footwear, handbags, accessories, jewelry, home products, electronics and other consumer goods.

We make reasonable efforts to ensure that product descriptions, images, prices and specifications are accurate.

Product colors and appearances may vary slightly depending on screen settings.

Products are subject to availability. If an ordered product becomes unavailable, we will inform the customer and offer an appropriate refund or another solution agreed upon with the customer.

All products must comply with applicable product safety and consumer protection requirements.

3. Orders and Payments

Customers must provide accurate billing, delivery and contact information.

Before submitting an order, customers can review their selected products, quantities, delivery information and total price.

Submitting an order constitutes an offer to purchase the selected products.

The purchase contract is concluded when C&V FASHION accepts the order.

Accepted payment methods are displayed at checkout and may include PayPal, credit cards and other supported payment services.

Payment transactions are processed securely through authorized payment providers.

If an order cannot be fulfilled, the customer will be informed and any payment already received for the unavailable goods will be refunded.

4. Prices and Free Shipping

All product prices are displayed in euros (EUR).

Standard shipping is free for all orders delivered to European destinations served by C&V FASHION.

Standard shipping costs are included in the displayed product prices.

There is no minimum order value required for free standard shipping.

The final total payable is displayed before the customer completes the purchase.

Applicable taxes are handled in accordance with relevant tax regulations and the tax status of C&V FASHION.

Where customs duties, import taxes or other mandatory charges may apply, customers will receive the information required by applicable law before placing their order.

Prices and promotions may change without prior notice, but changes will not affect orders already accepted.

5. Shipping and Delivery

C&V FASHION delivers to selected European countries.

Available delivery destinations are displayed during checkout.

Orders are processed after payment confirmation and according to product availability.

Estimated delivery times are provided on the website, product pages or during checkout.

Delivery estimates are not guaranteed delivery dates unless expressly agreed.

Customers will be informed of significant delivery delays.

If goods are not delivered within the agreed period, consumers retain their statutory rights under applicable law, including the right to request delivery within an appropriate additional period and, where legally permitted, terminate the contract.

For consumer purchases, the risk of accidental loss or damage generally remains with C&V FASHION until the customer or a person designated by the customer receives the goods, subject to applicable legal exceptions.

Customers should provide a complete and accurate delivery address.

Further information is available in our Shipping Policy.

6. Returns and Right of Withdrawal

Consumers purchasing online generally have a statutory right to withdraw from eligible purchases within 14 days of receiving the goods.

The withdrawal period normally begins when the customer, or a designated person other than the carrier, receives the goods. For orders delivered separately, the period generally begins upon receipt of the last item.

Customers may exercise their right of withdrawal without providing a reason.

To exercise this right, customers must inform C&V FASHION of their decision through an unequivocal statement, such as an email.

Contact email: cvsupport2026@gmail.com

Customers must return the goods within 14 days after notifying us of their withdrawal.

Return shipping is free for eligible returns. C&V FASHION will provide a prepaid return label or arrange a suitable return method at no cost to the customer.

Customers must follow the return instructions provided by our support team.

Customers are responsible only for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

Certain goods may be excluded from the statutory withdrawal right under applicable law, including qualifying personalized products and certain sealed hygiene products after their seals have been removed.

All applicable exceptions will be communicated in accordance with legal requirements.

A customer may use the following withdrawal statement:

To: C&V FASHION
Email: cvsupport2026@gmail.com

I hereby withdraw from my contract for the purchase of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Customers may also use another clear statement communicating their decision to withdraw.

7. Refunds

Where a customer validly exercises the statutory right of withdrawal, C&V FASHION will refund the payments received for the relevant goods, including any standard delivery charges originally paid.

Additional costs resulting from the customer's express choice of a premium delivery method rather than the least expensive standard delivery option are not necessarily refundable.

Refunds will be issued without undue delay and no later than 14 days after receiving the withdrawal notification.

Where legally permitted, we may withhold the refund until the goods are received back or the customer provides evidence that they have been returned, whichever occurs first.

Refunds will normally be made using the original payment method unless another method is expressly agreed.

No additional refund fees will be charged.

Payment providers may require additional processing time.

Statutory rights concerning defective, damaged or incorrectly supplied goods remain unaffected.

8. Damaged, Defective or Incorrect Products

Customers are encouraged to inspect their orders upon delivery.

If a product arrives damaged, defective or incorrect, customers should contact:

cvsupport2026@gmail.com

Customers may provide their order number, a description of the issue and photographs where helpful.

Providing photographs is not a mandatory condition for exercising statutory consumer rights.

C&V FASHION will handle valid complaints in accordance with applicable consumer protection law.

Depending on the circumstances and legal requirements, customers may be entitled to repair, replacement, a price reduction or a refund.

Statutory warranty rights remain unaffected by our voluntary return policy.

9. Order Cancellations

Customers may request cancellation before an order has been shipped.

We will attempt to accommodate cancellation requests where possible.

If an order has already been dispatched, the customer may exercise any applicable statutory right of withdrawal after delivery.

Cancellation requests should be sent to:

cvsupport2026@gmail.com

Nothing in this section restricts statutory cancellation or withdrawal rights.

10. Customer Accounts

Customers may be able to create an account to manage orders and personal information.

Customers are responsible for maintaining the confidentiality of their account credentials.

Customers must provide accurate information and must not use accounts for unlawful or fraudulent activities.

Personal information is processed in accordance with our Privacy Policy and applicable data protection law.

11. Intellectual Property

Website content, branding, text, graphics and other materials are protected by applicable intellectual property laws.

Content owned by C&V FASHION or used under appropriate authorization may not be reproduced or commercially exploited without permission, except where permitted by law.

Third-party trademarks, product images and other protected materials remain the property of their respective owners.

Purchasing a product does not transfer intellectual property rights associated with that product.

12. Third-Party Services

Our website uses Shopify and may integrate third-party services, including payment processors, delivery providers and customer support applications.

Third-party services may have their own terms and privacy policies.

C&V FASHION remains responsible for its legal obligations as the seller of products purchased through our store.

Nothing in this section excludes mandatory consumer rights.

13. Privacy and Data Protection

C&V FASHION processes personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Personal data may be processed for order fulfillment, payment processing, customer support, legal compliance and other lawful purposes described in our Privacy Policy.

Customers may exercise their applicable data protection rights by contacting:

cvsupport2026@gmail.com

Further information is available in our Privacy Policy.

14. Customer Reviews and Feedback

Customers may submit reviews, suggestions and feedback.

Reviews must be lawful and must not contain fraudulent, defamatory, abusive or otherwise unlawful content.

Where customers submit content for publication, they grant C&V FASHION the rights reasonably necessary to display and use that content in connection with the store, subject to applicable law.

Customer reviews must not be misleadingly presented as verified purchases unless verification has taken place.

15. Prohibited Activities

Customers must not use the website to:

• Commit fraud or other unlawful acts.
• Distribute malicious software.
• Attempt unauthorized access to accounts or systems.
• Infringe intellectual property rights.
• Harass or threaten other users.
• Interfere with the security or operation of the website.

We may restrict access where reasonably necessary and legally permitted.

16. Product Safety

C&V FASHION aims to offer products that comply with applicable European product safety requirements.

Where legally required, relevant manufacturer, responsible economic operator, safety and product identification information will be provided.

Customers should follow product instructions, warnings and safety information.

Customers may report product safety concerns to:

cvsupport2026@gmail.com

Any applicable statutory rights and obligations remain unaffected.

17. Liability

C&V FASHION is liable in accordance with applicable German law.

Nothing in these Terms excludes or limits liability for intentional misconduct, gross negligence, injury to life, body or health, or any other liability that cannot legally be excluded or limited.

For slight negligence involving the breach of an essential contractual obligation, liability may be limited to foreseeable damages typical for the contract, where legally permissible.

Mandatory consumer protection rights, product liability rules and statutory warranty rights remain unaffected.

18. Events Beyond Our Control

C&V FASHION is not responsible for failures or delays caused by circumstances outside its reasonable control to the extent permitted by applicable law.

Such circumstances may include natural disasters, major transport disruptions, governmental restrictions or other extraordinary events.

We will make reasonable efforts to inform affected customers and minimize disruption.

Customers retain all mandatory statutory rights concerning delayed or failed delivery.

19. Changes to These Terms

C&V FASHION may update these Terms and Conditions to reflect legal, operational or service changes.

The current version will be available on our website.

Changes will not retroactively alter accepted purchase contracts without a valid legal basis or the customer's agreement.

Where legally required, customers will be informed of material changes.

20. Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Germany.

For consumers residing in another country, this choice of law does not deprive them of mandatory consumer protections applicable under relevant international private law rules.

Statutory rules concerning court jurisdiction and consumer disputes remain unaffected.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

Any invalid provision will be handled according to applicable law.

Mandatory consumer rights take precedence over conflicting contractual provisions.

22. Language

These Terms and Conditions are provided in English.

Additional translations may be made available to customers.

Nothing in this section restricts mandatory language requirements or consumer rights under applicable law.

23. Contact Information

For questions about orders, shipping, returns, refunds or these Terms and Conditions, please contact:

C&V FASHION

Country of establishment: Germany

Email: cvsupport2026@gmail.com

Additional legally required business identification and contact information is available in our Legal Notice (Impressum).

24. Final Provisions

These Terms and Conditions apply together with the policies expressly referenced on our website.

In the event of a conflict between these Terms and mandatory consumer protection laws, the mandatory legal provisions prevail.

C&V FASHION is committed to providing transparent product information, secure payment options, clear shipping conditions and fair customer service.

Thank you for shopping with C&V FASHION.